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An organization satisfies two key criteria when it has a properly documented QMS:
Customer requirement:
It instills trust in an organization's capacity to produce the needed results and offers reliable service.
Organizational Need: 
It gives senior management the assurance that services can be offered at the lowest possible cost while effectively utilizing the resources at hand.

In addition to helping the organization and the customer, a good QMS will:

• Set objectives for workers
• Boost employee motivation in the business
• Create a compelling vision for the staff.
• Establish criteria for staff
• Defeat internal resistance to change in the organization.
• Better process control
• Reducing waste
• Boost market share
• Organize training